FAQS
General
My account
Shipping & Delivery
An email is sent to you after the order is shipped that contains the tracking number. Easiest way to track your order once dispatched is to type the order no. in "Track Your Order" Tab at the bottom of the homepage.
For any details or queries, please get in touch with our customer care immediately. Call us at +91 120 4270505, Monday to Saturday (10AM-7:00PM) or drop an email at contact@furnstyl.com. The order status would be provided by our customer care representative with a detailed information on your package.
of the building. In case of higher floors, if you wish to have the product delivered to your doorstep by our delivery personnel itself, you may have to pay an additional delivery charge. Therefore please consult with an advisor to find out what charges will be applicable to your order.
Refunds, Return & Cancellations
NON FURNITURE ITEMS: For non-furniture items under Rs. 5000 invoice amount, if you want to cancel the order, if it is not shipped from our warehouse, we levy Rs. 500 as Cancellation charges. If item has been shipped, the order cannot be cancelled unless the item is damaged or defective. We will offer replacement or refund for any such defective items. Within 15 days of the receipt of the product in our warehouse.
FOR SOFAS AND FURNITURE: Most of our furniture is customized as per your specifications. Custom orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time..
FOR ALL THE OTHER PRODUCTS: Once we have delivered the product and left the customer's premises, we will NOT be able to accommodate any cancellation or change requests (other than as covered by the 2 year service warranty). We request the customer to personally be present during delivery to ensure that they check the furniture at the time of delivery.
Currently we do not replace the items ordered. Only in the case of any damage or defect we may offer a replacement.
In case Furnstyl decided to refund you the amount due to goods received in damaged or defective condition, we will process your refund within 15 business days of receiving the returned product in its original packaging. The refund period includes time taken to complete the refund process by Furnstyl but excludes any delays on part of banks/ card issuers, or shipment time in case of cheque refunds. The refund will usually go back onto the same card you used to place the order with us, and will be paid back to you via a return transaction.
Furniture
Yes. All handcrafted Furnstyl products come with 2 Years Limited Warranty on manufacturing defects. Here are some terms and conditions for the Limited Product warranty. Goods shipped to and for use in the India warrants to Client that the Goods are free of material Defects in material and workmanship for one (1) Year from delivery if properly stored, handled, assembled, maintained, and used under normal conditions in a non- commercial setting. “Defects” are defined as imperfection in material or wooden frame that will impair the use of the Goods. This product warranty does not cover:
- 1) Defects caused by improper product storage, handling, assembly, maintenance, or use,
- 2) Defects occurring to the Goods after purchase due to product modification, intentional damage, accident, misuse, abuse, or negligence,
- 3) normal product wear and tear due to age including wearing or staining or loosening of fabric or leather or any such material. Normal wear and tear or damage from daily use is not warranted—for example, fabrics and leathers may naturally fade or deteriorate over time, and cushion cores may soften and lose shape. These are normal conditions are not considered manufacturers' defects and are not covered under our warranty. Other exclusions include:
- 4) Labor or assembly costs,
- 5) Variations of color or texture in Goods made of natural materials like fabric, leather, wood etc, Fabric and leather are not covered by any warranty. Buttons on tufted products covered with fabric/ leather are also not covered under warranty as we do not have any control over the usage of these products.
- 6) Commercial use of any Goods (e.g., use in a commercial establishment or other setting outside of a personal residential setting). If Client finds a material Defect in material or workmanship in any Good, part or component, Client must report such Defect during the relevant warranty period Furnstyl Customer Service on contact@furnstyl.com. Furnstyl in due course will repair or replace the Good free of charge. Replacement or repair of Goods does not extend its warranty period beyond the original warranty expiration date. All Furnstyl Product warranties are limited warranties and are limited to the original purchaser with proof of purchase. Our warranty is non-transferrable and applies to residential (non- commercial) use only and is void if the furniture is used in what is considered to be a non- household setting, or misused, handled improperly, reupholstered or repaired by any resource other than us or our partners. For warranty issues, we will repair or provide reasonably equivalent furniture as a replacement due to any product defects. Replacement furniture will be of equal value to the original purchase price. No cash refund is available and in no case shall we be liable for more than the purchase price of the furniture or for incidental or consequential damages. Visible defects and variance to order details must be brought to our attention within 7 (SEVEN) days of delivery. Issues not presented within 7 days of delivery will be considered “acceptable” and will not be warranted.
Yes. The product warranty does not cover: 1) Defects caused by improper product storage, handling, assembly, maintenance, or use, 2) Defects occurring to the Goods after purchase due to product modification, intentional damage, accident, misuse, abuse, or negligence, 3) normal product wear and tear due to age including wearing or staining or loosening of fabric or leather or any such material. Normal wear and tear or damage from daily use is not warranted—for example, fabrics and leathers may naturally fade or deteriorate over time, and cushion cores may soften and lose shape. These are normal conditions are not considered manufacturers' defects and are not covered under our warranty. Other exclusions include: 4) Labor or assembly costs, 5) Variations of color or texture in Goods made of natural materials like fabric, leather, wood etc, Fabric and leather are not covered by any warranty. Buttons on tufted products covered with fabric/ leather are also not covered under warranty as we do not have any control over the usage of these products. 6) Commercial use of any Goods (e.g., use in a commercial establishment or other setting outside of a personal residential setting).
Yes, all items listed in collection can be made bespoke. You can choose to alter dimensions, have different seat styles, bolt on arms and more. Contact a sales advisor with your requests.
Yes, we maintain an extensive selection of our most popular designs in stock and available for immediate delivery. Please consult the instock furniture section of our website for full details.
Yes. We offer a full bespoke service allowing you to have fully customised pieces made to your exact specifications. Please contact a member of our sales team who will be happy to assist.
No. We do not provide a re-upholstery service.
Most items on Furnstyl.com do not require assembly or have a basic assembly procedure that can be done with simple tools. The need to assemble the furniture depends on the nature of the item. For furniture items that do require assembly, Furnstyl will be sending an assembly team during delivery time to help you with the installation. We advise you to check the product description to see if any assembly is required for the item you are interested in.
We provide Two Years Limited Warranty on manufacturing defects. Standard Warranty applies here. However, normal product wear and tear due to age including wearing or staining or loosening of fabric or leather or any such material. Normal wear and tear or damage from daily use is not warranted—for example, fabrics and leathers may naturally fade or deteriorate over time, and cushion cores may soften and lose shape. These are normal conditions are not considered manufacturers' defects and are not covered under our warranty.