Having trouble placing orders? You can also place your order by contacting us on email ( contact@furnstyl.com ) or call us 011-33077384 / 0120 - 4270505

FAQS



General

Furnstyl is the leading manufacturer of luxury sofas and designer furniture for both home and contract application. Having the finest manufacturing practices, authentic materials and a steadfast commitment to quality, we continually strive to offer an impeccable service and a memorable buying experience. Our mission at Furnstyl is to create an online destination that reinvents how people discover & shop high end furnishings.
Yes. We have a large selection of our furniture in our showroom in Sector 63, Noida (directions here). It goes without saying that it would be impossible to house each and every style in every type of leather so we advise you to give us a quick call on +91 120 4270505 to check which styles we have available before setting off.
Our customer service team is just a call away and can be contacted at +91 120 4270505 or via email at contact@furnstyl.com. For press and business enquiries you can drop an email at interiors@furnstyl.com
Our customer service centre is happy to assist you with your order on +91 120 4270505 (10 AM - 7 PM) or you can also write to us at contact@furnstyl.com .

My account

Please click on 'My Account', which is located on the top right hand side of the website. You will be prompted to a new page where you will find the 'Create a new account' button on the left hand side. Click 'Create a new account' and fill in your details as requested before clicking 'Submit'. Registration should now be complete and you should receive a confirmation e-mail to the address you registered with.
Please click on the 'My Account' tab on the top right hand side of the page. You will then be prompted to enter your account details. Scroll down to find your account information; click on 'Edit' to update your details and 'Save' once you are finished to save these changes.
Furnstyl.com gives you the option of shopping as a guest too. Just click on ‘Continue as a guest’ and enjoy our fabulous range of products.
Yes, you can place your order over the phone. Please call our customer care representatives on +91 120 4270505 (10 AM - 7 PM) and they will assist you in the buying process.
We accept the following types of payments: Credit Cards, Debit Cards, Net Banking, and Bank Transfer/Cheque Payment/Cash Deposit. We currently do not offer Cash on Delivery (COD) option.
All prices include taxes.

Shipping & Delivery

We deliver throughout Delhi and NCR. For any other addresses outside Delhi NCR, we can arrange for your products to be shipped. Please speak to a member of our sales team to arrange a quote.
When you order from our website, for the in-stock furniture pieces, delivery can be arranged in 2-3 days in areas within easy reach. Delivery on bespoke items- made to order, we take 3-4 weeks from purchase to deliver your order to your doorstep.
We deliver most items Monday to Saturday. Once your shipment is ready for dispatch, you will also get an SMS informing you about the same.
No, our delivery charge is calculated according to a number of factors including location, number of items purchased, floor level and accessibility. The price will vary depending on your situation and order volume, therefore please consult with an advisor to find out what charges will be applicable to your order.
For orders placed over the phone; You may track your order(s) via the email confirmations you received from us. Your order status is updated to you via emails and SMSs at every step. For orders placed on the website; You may track your order by going to ‘Track Your Order” tab at the bottom of the homepage.
An email is sent to you after the order is shipped that contains the tracking number. Easiest way to track your order once dispatched is to type the order no. in "Track Your Order" Tab at the bottom of the homepage.
For any details or queries, please get in touch with our customer care immediately. Call us at +91 120 4270505, Monday to Saturday (10AM-7:00PM) or drop an email at contact@furnstyl.com. The order status would be provided by our customer care representative with a detailed information on your package.
Once items have been ordered, a confirmation page will appear on the screen confirming the order. An email with the order details will be sent immediately to the registered email ID, provided that we have an accurate email address. In case you do not receive the email confirming your order please call us on +91 120 4270505, Monday to Saturday (10AM-7:00PM) or drop an email at contact@furnstyl.com. We'll send subsequent email(s) when your product is processed, shipped, including tracking information (if available).
You will get a call from our delivery team confirming the tentative date and the time of delivery. However, in rare cases if they are not able to find you at your address, when they reach they will leave a notice/ message at your address notifying you of an alternative delivery or pick-up arrangement. We also request you to give correct address and phone no. details at the time of placing the order. If you are planning to travel and will be unavailable on the contact number, please inform us in advance so that we can plan the shipping and delivery as per your convenience.
When you order from our website, for the in-stock furniture pieces, we take about 2-3 days to deliver the product in areas within easy reach. Delivery on bespoke items- made to order, we take 3- 4 weeks from purchase to deliver your order to your doorstep. You can check the estimated delivery time to your area by entering your area pin code on the product page. Please note that this is only an estimated date of delivery. Your order status is updated to you via emails at every step. If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Customer Care immediately. Give us a call on +91 120 4270505, Monday to Saturday (10AM- 7:00PM) or drop an email at contact@furnstyl.com . An email is sent to you after the order is shipped that contains the tracking number and the service provider. Type the tracking number in the tracking section on the website of the service provider. The order status would provide detailed information on your package and the tentative delivery date.
The delivery person will deliver the goods. For higher floors, we are not equipped to deliver the goods to your door step. You are requested to arrange for your own labourers/ manpower in advance to get the big products to the higher floor. The responsibility of our logistics partners to deliver the large products is restricted to the ground floor or maximum first floor
of the building. In case of higher floors, if you wish to have the product delivered to your doorstep by our delivery personnel itself, you may have to pay an additional delivery charge. Therefore please consult with an advisor to find out what charges will be applicable to your order.
Most of our furniture will not require any assembly or may require very minimal assembly. For furniture items that do require assembly, Furnstyl will be sending an assembly team during delivery time to help you with the installation.
Unfortunately, we only ship within India at the moment. If you live abroad and want to place an order, please speak to a member of our sales team to arrange a quote.
Measurement of furniture/ packages is customer's responsibility and we encourage to study the sizes mentioned on the product page carefully and see if the furniture you order fits into your entryway and rooms. We will not be responsible if the furniture does not fit/ pass through the entry way/ stairway etc. Please note that any failed delivery due to any such refusal or unavailability and any subsequent attempts to deliver the goods will be charged extra by Furnstyl. We also request you to give correct address and phone no. details at the time of placing the order. If you are planning to travel and will be unavailable on the contact number, please inform us in advance so that we can plan the shipping and delivery as per your convenience. One important tip to make the furniture pass through the entry way or staircase is to open the products downstairs and then take the open products up in parts. Like you can remove the seats, cushions and detachable legs to make the product lighter. These can be easily assembled in your living room or the final room where the product will be placed.
No. We anyways ship across the items as soon as they are ready for dispatch. Our shipping timelines are decided keeping in mind the time it might take to have the item made, checked, packed and dispatched. Therefore we do not have the ability to expedite your shipments.
We sincerely apologize for this delay. On rare occasions, some items may be delivered outside the published timed windows due to unavoidable circumstances. If your product has not been shipped on time, please contact our Customer Service team. We will take necessary steps to ensure that you receive your item soon.

Refunds, Return & Cancellations

NON FURNITURE ITEMS: For non-furniture items under Rs. 5000 invoice amount, if you want to cancel the order, if it is not shipped from our warehouse, we levy Rs. 500 as Cancellation charges. If item has been shipped, the order cannot be cancelled unless the item is damaged or defective. We will offer replacement or refund for any such defective items. Within 15 days of the receipt of the product in our warehouse.


FOR SOFAS AND FURNITURE: Most of our furniture is customized as per your specifications. Custom orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time..


FOR ALL THE OTHER PRODUCTS: Once we have delivered the product and left the customer's premises, we will NOT be able to accommodate any cancellation or change requests (other than as covered by the 2 year service warranty). We request the customer to personally be present during delivery to ensure that they check the furniture at the time of delivery.

Currently we do not replace the items ordered. Only in the case of any damage or defect we may offer a replacement.

In case Furnstyl decided to refund you the amount due to goods received in damaged or defective condition, we will process your refund within 15 business days of receiving the returned product in its original packaging. The refund period includes time taken to complete the refund process by Furnstyl but excludes any delays on part of banks/ card issuers, or shipment time in case of cheque refunds. The refund will usually go back onto the same card you used to place the order with us, and will be paid back to you via a return transaction.

Furniture

Yes. All handcrafted Furnstyl products come with 2 Years Limited Warranty on manufacturing defects. Here are some terms and conditions for the Limited Product warranty. Goods shipped to and for use in the India warrants to Client that the Goods are free of material Defects in material and workmanship for one (1) Year from delivery if properly stored, handled, assembled, maintained, and used under normal conditions in a non- commercial setting. “Defects” are defined as imperfection in material or wooden frame that will impair the use of the Goods. This product warranty does not cover:

  • 1) Defects caused by improper product storage, handling, assembly, maintenance, or use,
  • 2) Defects occurring to the Goods after purchase due to product modification, intentional damage, accident, misuse, abuse, or negligence,
  • 3) normal product wear and tear due to age including wearing or staining or loosening of fabric or leather or any such material. Normal wear and tear or damage from daily use is not warranted—for example, fabrics and leathers may naturally fade or deteriorate over time, and cushion cores may soften and lose shape. These are normal conditions are not considered manufacturers' defects and are not covered under our warranty. Other exclusions include:
  • 4) Labor or assembly costs,
  • 5) Variations of color or texture in Goods made of natural materials like fabric, leather, wood etc, Fabric and leather are not covered by any warranty. Buttons on tufted products covered with fabric/ leather are also not covered under warranty as we do not have any control over the usage of these products.
  • 6) Commercial use of any Goods (e.g., use in a commercial establishment or other setting outside of a personal residential setting). If Client finds a material Defect in material or workmanship in any Good, part or component, Client must report such Defect during the relevant warranty period Furnstyl Customer Service on contact@furnstyl.com. Furnstyl in due course will repair or replace the Good free of charge. Replacement or repair of Goods does not extend its warranty period beyond the original warranty expiration date. All Furnstyl Product warranties are limited warranties and are limited to the original purchaser with proof of purchase. Our warranty is non-transferrable and applies to residential (non- commercial) use only and is void if the furniture is used in what is considered to be a non- household setting, or misused, handled improperly, reupholstered or repaired by any resource other than us or our partners. For warranty issues, we will repair or provide reasonably equivalent furniture as a replacement due to any product defects. Replacement furniture will be of equal value to the original purchase price. No cash refund is available and in no case shall we be liable for more than the purchase price of the furniture or for incidental or consequential damages. Visible defects and variance to order details must be brought to our attention within 7 (SEVEN) days of delivery. Issues not presented within 7 days of delivery will be considered “acceptable” and will not be warranted.


Yes. The product warranty does not cover: 1) Defects caused by improper product storage, handling, assembly, maintenance, or use, 2) Defects occurring to the Goods after purchase due to product modification, intentional damage, accident, misuse, abuse, or negligence, 3) normal product wear and tear due to age including wearing or staining or loosening of fabric or leather or any such material. Normal wear and tear or damage from daily use is not warranted—for example, fabrics and leathers may naturally fade or deteriorate over time, and cushion cores may soften and lose shape. These are normal conditions are not considered manufacturers' defects and are not covered under our warranty. Other exclusions include: 4) Labor or assembly costs, 5) Variations of color or texture in Goods made of natural materials like fabric, leather, wood etc, Fabric and leather are not covered by any warranty. Buttons on tufted products covered with fabric/ leather are also not covered under warranty as we do not have any control over the usage of these products. 6) Commercial use of any Goods (e.g., use in a commercial establishment or other setting outside of a personal residential setting).

Yes, all items listed in collection can be made bespoke. You can choose to alter dimensions, have different seat styles, bolt on arms and more. Contact a sales advisor with your requests.

Yes, we maintain an extensive selection of our most popular designs in stock and available for immediate delivery. Please consult the instock furniture section of our website for full details.

Yes. We offer a full bespoke service allowing you to have fully customised pieces made to your exact specifications. Please contact a member of our sales team who will be happy to assist.

No. We do not provide a re-upholstery service.

Most items on Furnstyl.com do not require assembly or have a basic assembly procedure that can be done with simple tools. The need to assemble the furniture depends on the nature of the item. For furniture items that do require assembly, Furnstyl will be sending an assembly team during delivery time to help you with the installation. We advise you to check the product description to see if any assembly is required for the item you are interested in.

We provide Two Years Limited Warranty on manufacturing defects. Standard Warranty applies here. However, normal product wear and tear due to age including wearing or staining or loosening of fabric or leather or any such material. Normal wear and tear or damage from daily use is not warranted—for example, fabrics and leathers may naturally fade or deteriorate over time, and cushion cores may soften and lose shape. These are normal conditions are not considered manufacturers' defects and are not covered under our warranty.

 
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